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An independent guide. We are not Great Eastern and do not run its customer portal.
Great Eastern surrender form
How to surrender or cancel a Great Eastern policy: the three official routes, what to bring, how you are paid and what to check before you sign.
Official source
Great Eastern: Policy surrender page, in its customer services section.
Source typeInsurer servicing page
Last checked14 October 2026
Open Great Eastern's pageNo details needed from you to follow this link.
Three ways to surrender
Online
Submit the request through Great Eastern's own online channel, reached from its surrender page.
Your representative
Ask the financial representative who sold or services the policy to help with the form.
The service centre
1 Pickering Street, Great Eastern Centre #01-01, Singapore 048659
Check the opening hours on Great Eastern's page before you go.
Before you surrender
Your net surrender value
Ask for the figure after surrender charges, loans and unpaid premiums. That is what you would actually receive.
The cover you give up
Surrender ends every benefit, riders included. New cover later may cost more, or be refused.
Loans and nominations
Outstanding loans come off the payout. A trust nomination may need the trustees' consent.
The alternatives Great Eastern lists
A cash loan, a reduced paid-up policy, or lower regular premiums. Each keeps some of the policy alive.
How your plan works
Check what you would give up: payouts still to come, guarantees and bonuses. Great Eastern plans in our directory, including GREAT Flexi Cashback.
How to submit
- Find the policy number and check its current cash value.
- Weigh the alternatives above, and a sale, before deciding.
- Choose a route: online, your representative or the service centre.
- Prepare your identification and recent proof of your bank account.
- Ask Great Eastern for the surrender request form and complete it.
- Submit it through the route you chose and keep the acknowledgement.
- Check the payout against the figure you were quoted.
What to bring
Your NRIC or passport, and for direct credit, a recent document showing your name and bank account. Great Eastern's page lists what it accepts.
How you are paid
By PayNow or direct credit. Great Eastern publishes about 3 to 7 working days to a local account and up to two weeks overseas, once it has everything it needs.
Checked 14 October 2026
Or sell it to us instead
We buy eligible Great Eastern endowment and whole life policies paid in cash. If we buy, you see our offer beside your net surrender value and choose. If not, the surrender route above stays open.
Figures are an illustration, not an offer.
Great Eastern questions
Can I surrender a Great Eastern policy online?
Yes. Online submission is one of the three routes Great Eastern lists. Start from its surrender page so you reach its own portal.
Where is the service centre?
1 Pickering Street, Great Eastern Centre #01-01, Singapore 048659. Check its page for the current opening hours.
What do I need for direct credit?
Your identification and a recent proof of your bank account. Great Eastern's page lists the documents it accepts.
What if I live overseas?
Great Eastern says payouts to overseas accounts can take up to two weeks. Its page explains how to submit from abroad.
Should I compare a policy loan first?
Great Eastern itself suggests it. A loan keeps the policy and its cover, but the loan and its interest come off any later payout.
Can I sell a Great Eastern endowment instead?
Often, if it is a participating endowment or whole life policy paid in cash. We confirm plan by plan; check yours and we tell you whether we would buy it.
You never need to give us your NRIC to read this guide or to reach Great Eastern's forms.