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NTUC Income surrender form
How to surrender an Income Insurance policy (formerly NTUC Income): the form for traditional policies, how to submit it, what to bring and when you are paid.
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Official source
Income Insurance: Surrender of policies.
Source typeInsurer servicing page
Last checked14 October 2026
Open Income's surrender pageNo details needed from you to follow this link.
How Income handles surrenders
Income treats a traditional life policy differently from an investment-linked plan. Use the current channels on Income's own page, not a copy of the form from elsewhere.
Traditional policies
Check your current surrender value, then complete the Application for surrender of life policy form.
Branch or email
Submit the completed form at an Income branch or through the email route Income gives on its page.
Investment-linked plans
For some ILPs, partial withdrawals can be made online in me@income. Full ILP surrenders follow Income's ILP instructions.
Before you surrender
Your net surrender value
Ask Income for the current figure after any loan and unpaid premiums.
Part or all
With an investment-linked plan, a partial withdrawal may give you the cash you need and keep the policy going.
The cover you give up
Surrender ends every benefit, riders included. New cover later may cost more, or be refused.
Special cases
Income's page sets out extra steps for policyholders overseas, trusts, estates and company owners.
How to submit
- Get the policy's current surrender value from Income.
- Download the Application for surrender of life policy form from Income's page.
- Complete and sign it.
- Attach a copy of your identification and proof of your bank account.
- Submit it at a branch or by the email route Income gives.
- Keep the acknowledgement.
- Check the payout against the figure you were quoted.
What to bring
A copy of your identification; if you give a FIN or passport, recent proof of address too. For a bank transfer, proof that the account is yours. Income's FAQ says the original policy document is not needed.
How you are paid
Income aims to pay within 7 business days of processing, by your chosen method, for the usual local route. Overseas transfers can take longer.
Checked 14 October 2026
Or sell it to us instead
We buy eligible Income endowment and whole life policies paid in cash. If we buy, you see our offer beside your net surrender value and choose. If not, the surrender route above stays open.
Two numbers, one pageExample
Income net surrender valueS$30,000
Our offerS$31,500
Figures are an illustration, not an offer.
Income questions
What is the Income surrender form called?
For traditional policies, the Application for surrender of life policy. It is on Income's surrender page.
Can I submit it by email?
Income lists an email route as well as its branches. Use the address on Income's own page.
Can I withdraw part of my ILP online?
For some investment-linked plans, me@income allows partial withdrawals online.
Do I need the original policy document?
Income's public FAQ says no for its stated surrender process.
What if I live overseas?
Income's page sets out the extra steps, and payment to an overseas account can take longer.
Can I sell an Income policy instead?
We confirm plan by plan. Participating endowment and whole life policies paid in cash often qualify; check yours and we tell you whether we would buy it.
You never need to give us your NRIC to read this guide or to reach Income's forms.