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If something has gone wrong, tell us. Here is what happens next, and where to go if you are not satisfied with our answer.
Email contact@surrenderpolicy.com or WhatsApp +65 8893 7909. Give your name, the policy concerned and what went wrong.
Within 2 working days, with the name of the person handling it.
In full, in writing, within 14 working days. If we need longer, we tell you why and when to expect an answer.
If you are not satisfied, ask for a review by a director. You can also go outside the business at any point.
The Consumers Association of Singapore (CASE) helps consumers resolve disputes with businesses.
The Small Claims Tribunals hear claims within their limits.
For a question about the policy itself, such as its value or terms, contact your insurer directly.
Suggestions are welcome at contact@surrenderpolicy.com. If you spot an error in one of our guides, our editorial standards explain how we correct it.