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Prudential surrender form
How to surrender or cancel a Prudential policy: where to see your surrender value, how to ask for the form, and what to check first.
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An independent guide. We are not Prudential and do not run its customer portal.
Official source
Prudential Singapore: Support FAQs.
Source typeInsurer FAQ page
Last checked14 October 2026
Open Prudential's FAQsNo details needed from you to follow this link.
How Prudential handles surrenders
Prudential's FAQ points you to your financial representative or customer service for the surrender application form. Reconfirm the contact details on Prudential's own page before you act.
See your value
In the Prudential Singapore app or PRUServices: open the policy, then the Values tab and Surrender Value.
Your financial representative
Your representative can give you the surrender application form and help you complete it.
Customer service
Or ask customer service for the form: customer.service@prudential.com.sg, or the PRUcustomer line on 1800 333 0333.
Before you surrender
Your net surrender value
The figure in the app is an estimate. Ask for the net amount, after any loan and unpaid premiums.
What you give up
Surrender ends the cover, riders included, and any bonuses the policy would still have earned. See how your plan works in our plan directory, which covers PRUActive Cash, PRUFlexi Cash and other Prudential plans.
Cash without surrendering
Some plans allow a policy loan or a partial withdrawal, so you keep the policy. Ask Prudential what yours allows.
Nominations and trusts
A policy under a trust nomination may need the trustees' signatures.
How to submit
- Log in to the app or PRUServices and find the policy.
- Note the estimated surrender value.
- Check any loan, the cover you would lose and the projected values.
- Ask your representative or customer service for the surrender application form.
- Complete it with your bank details and sign it.
- Submit it through the official route and keep the acknowledgement.
- Check the payout and that premium deductions have stopped.
What to bring
What the application form asks for, including the bank account for your payout.
How you are paid
Prudential's FAQ does not publish a payout time. Ask when you submit.
Checked 14 October 2026
Or sell it to us instead
We buy eligible Prudential endowment and whole life policies paid in cash. If we buy, you see our offer beside your net surrender value and choose. If not, the surrender route above stays open.
Two numbers, one pageExample
Prudential net surrender valueS$30,000
Our offerS$31,500
Figures are an illustration, not an offer.
Prudential questions
How do I see my Prudential surrender value?
In the app or PRUServices: open the policy, then the Values tab and Surrender Value. It is an estimate until Prudential processes the request.
Where do I get the surrender form?
From your financial representative, or by asking customer service on 1800 333 0333 or at customer.service@prudential.com.sg.
Can my financial representative help?
Yes. Prudential's FAQ names your representative as one of the routes for the surrender form.
Can I surrender in the app?
Prudential's FAQ points to your representative or customer service for the form. Check the app for any newer option.
Can I sell a PRUWealth or PRUActive Saver policy?
We price plan by plan. Participating endowments paid in cash often qualify; check yours and we tell you whether we would buy it.
Can I keep my cover and still get cash?
Some plans allow a policy loan or partial withdrawal. Ask Prudential what yours allows before you surrender.
You never need to give us your NRIC to read this guide or to reach Prudential's forms.