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HSBC Life and AXA surrender form
How to surrender an HSBC Life policy, including policies first issued by AXA: the official form, what to read before you sign, and how to submit it.
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An independent guide. We are not HSBC Life and do not run its customer portal.
Official source
HSBC Life Singapore: Forms and documents library.
Source typeInsurer forms library
Last checked14 October 2026
Open HSBC Life's forms libraryNo details needed from you to follow this link.
How HSBC Life handles surrenders
Most requests use one form, but the right document depends on your exact plan. Read the form's own notes before you fill it in.
One form for most requests
The Request for Partial Withdrawal / Full Surrender & Policy Termination form, in HSBC Life's forms library.
Product-specific forms
Some plans have their own forms. It depends on whether yours is a traditional savings plan, an investment-linked plan or another type.
Policies from AXA
Older policies issued under AXA names are now serviced through HSBC Life's own channels.
Before you surrender
Read the form's warnings
The form sets out what to consider before proceeding. Read it before you sign.
Your latest value
Check your latest policy statement, or ask HSBC Life for a dated net figure.
Charges
Look for surrender or withdrawal charges, which come off the payout.
Part or all
The same form covers a partial withdrawal, which may give you enough cash and keep the policy going.
How to submit
- Open HSBC Life's forms library.
- Identify your exact product and download the current form for it.
- Read the notes before proceeding.
- Get your latest value and check any charges.
- Complete and sign the form, and supply the documents it asks for securely.
- Submit it through HSBC Life's official channel and keep the acknowledgement.
- Track the payout.
What to bring
Identification as the form asks. Some forms need a handwritten signature, and some ask for tax residency or extra identity documents.
How you are paid
HSBC Life's forms library does not publish a payout time. Ask when you submit.
Checked 14 October 2026
Or sell it to us instead
We buy eligible HSBC Life and AXA endowment and whole life policies paid in cash. If we buy, you see our offer beside your net surrender value and choose. If not, the surrender route above stays open.
Two numbers, one pageExample
HSBC Life net surrender valueS$30,000
Our offerS$31,500
Figures are an illustration, not an offer.
HSBC Life questions
Where is the full surrender form?
In HSBC Life's forms library: the Request for Partial Withdrawal / Full Surrender & Policy Termination form, unless your plan has its own.
Is a legacy AXA policy treated differently?
It is serviced through HSBC Life's channels, though its product name may differ. Use HSBC Life's current form, not an old AXA one.
Can I withdraw part instead?
The same form covers partial withdrawals. Taking part of the value lowers future values but keeps the policy.
How do I get my current value?
From your latest policy statement, or ask HSBC Life for a dated net figure.
Does the form need a handwritten signature?
Some do. Check the form you download before you submit.
Can I sell an HSBC Life or AXA endowment instead?
Often, if it is a participating endowment or whole life policy paid in cash. Check yours and we tell you whether we would buy it.
You never need to give us your NRIC to read this guide or to reach HSBC Life's forms.