Check my policyHome / Surrender guides / Bought through a bank
A life policy bought at a bank is almost always issued by an insurer the bank works with, not by the bank itself. The insurer holds your policy, sets its surrender value and processes the surrender. The bank's staff can help you with the form.
Last reviewed 15 October 2026
From the policy document or statement, as in the box above.
Use the insurer's own surrender form and process, not a bank form. Our guides cover each insurer.
Directly, or through the bank if the insurer accepts forms that way. Keep the acknowledgement either way.
Each guide has the insurer's form, channels and documents.
Banks often sell single premium endowments with short terms. If maturity is near, waiting may pay more than surrendering. Close to maturity
The surrender value comes from the insurer's policy terms, whoever sold it.
If yours is an ILP, its value moves with the funds. Surrendering an ILP
Then, if unresolved, to FIDReC. Useful resources
Bank staff can help you fill in the form and pass it on, but the insurer decides and pays.
No. The policy and your bank account are separate contracts. Cancel any premium deduction once the surrender is confirmed.
Yes, on the same terms as any other policy, if it is one a buyer takes. Policies we buy
On the insurer's statement or app, not the bank's. Surrender value explained
If we would buy your policy, our offer sits beside your net surrender value. No NRIC, no obligation.